Returns & Exchanges
At Stetson, we stand by the quality of our craftsmanship and offer a 30-day window for returns or exchanges on all unworn items in their original packaging. We want to ensure you are completely satisfied with your purchase, providing a seamless process for any adjustments needed.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Your Label
Select your reason for return and download the prepaid shipping label provided, or choose a QR code for a printer-less drop-off experience.
Package Securely
Place your items back in the original Stetson box or a similar sturdy container, ensuring all original tags are attached and the package is sealed.
Drop Off and Track
Take your package to any authorized shipping location; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing